Agentis enabled users report making 34% fewer customer service calls to business support hotlines.
Agentis enabled call center reps resolve two-thirds of calls over the phone vs just 3% before implementing the Advisor Portal tool.
Tools to streamline site audits. Enabling field teams to upload photos, add notes, and integrate data with your CIS from their mobile device.
Powerful utility-facing analytics. Helping CSR teams "see what the customer sees" in order to staff better understand issues.
Intuitive, smart, and flexible data analytics. Creating a "digital-first" mentality by making it easy for customers to answer questions themselves.
Agentis enables key account managers, field reps, and program directors to improve customer experience, promote facility improvement projects or services, and position the utility as a trusted energy advisor, not just a cost center.
Give your staff the power of advanced analytics and machine learning. The Advisor Portal tool lets utility employees, such as call center support reps, view customer data including usage, demand, average profile, and more. This allows them to better understand customer issues and helps them answer questions with clarity and speed.
Reduce the time it takes for your key account managers and field engagement staff to complete energy audits or similar tasks. The Agentis Report Builder tool lets your staff create fully customized, branded reports in seconds. They can even add photos, notes, or other relevant information.
Deliver powerful data visualizations, personalized suggestions, and flexible energy simulations to your customer 24/7. Agentis tools help your business customers better understand their energy use so they have fewer questions about their bill. Demand and Usage Shift Analysis tools can even help them determine the best rate plan for their unique use case.