The Agentis customer engagement platform is a modular software package that can be configured to fit the exact needs of each unique utility. Each deployment of Agentis can be configured to best achieve the results you are most interested in. All Agentis technology products contain elements that are both utility facing, meaning your staff are the end users, and customer facing, meaning individual businesses in your service area are the end users
Agentis designs products that enable your staff to better serve business customers.
Segmentation & Analysis
Administration & Branding
The Agentis Customer Engagement Portal contains a utility facing portion that provides both back-end administration capabilities, as well as powerful reporting, behavior tracking, and client engagement tools. Your staff can easily log in as a client to view their unique usage data and trends. This is especially valuable for customer support or call center staff as it allows them to quickly and easily see customer specific and multi-location account information.
Delivering the highest value leads to your key account managers. Efficiency ID segments business customers and compares usage among similar businesses based on type, location, size, and other proprietary sorting algorithms. The tool identifies accounts with unusually high energy spend and sends detailed usage breakdowns to your staff. Utility staff generate client specific reports at the touch of a button, arming them for impactful client conversations.
The Contractor Connect marketplace allows utility staff to track interest in specific programs, as well as key metrics like the completion rate, average time, and more. Utility professionals can also track the reviews for individual trade allies, allowing them to better vet and refine their pool of trusted partners.
We understand that every utility has a unique regulatory environment, consumer demands, and corporate strategy, and we know how critical it is to have tools configured to fit those unique challenges. Agentis products are designed for "Engagement" which means they can drive a wide variety of results including energy efficiency, customer satisfaction, and non-energy revenue.