Agentis technology can be configured to fit the exact needs of each unique utility. All Agentis technology products contain elements that are both utility facing, meaning your staff are the end-users, and customer-facing, meaning individual businesses in your service area are the end-users.
Agentis designs products that enable your staff to better serve business customers.
Segmentation & Analysis
Administration & Branding
The Agentis Customer Engagement Portal contains a utility-facing portion that provides both back-end administration capabilities, as well as powerful reporting, behavior tracking, and client engagement tools. Your staff can easily log in as a client to view their unique usage data and trends. This is especially valuable for customer support or call center staff, as it allows them to quickly and easily see customer-specific and multi-location account information.
Generate personalized, branded reports in seconds. The Report Builder tool allows your staff to select relevant energy visualizations, upload photos from site visits, and add notes or comments, then export everything as a sharable PDF file that is branded with your program information.
The Contractor Connect marketplace allows utility staff to track interest in specific programs, as well as key metrics like the completion rate, average time, and more. Utility professionals can also track the reviews for individual trade allies, allowing them to better vet and refine their pool of trusted partners.
We understand that every utility has a unique regulatory environment, consumer demands, and corporate strategy, and we know how critical it is to have tools configured to fit those challenges. Agentis products are designed for "Engagement" which means they can drive a wide variety of business results including energy efficiency, customer satisfaction, and cost-of-service reduction.