The Agentis customer engagement platform is a modular software package that can be configured to fit the exact needs of each unique utility. Each deployment of Agentis can be configured to best achieve the results you are most interested in. All Agentis technology products contain elements that are both utility facing, meaning your staff are the end users, and customer facing, meaning individual businesses in your service area are the end users
Agentis designs products that enable your staff to better serve business customers.
Agentis ingests customer meter data for electric and/or gas. The platform can use any combination of AMI, AMR, and monthly meter data.
Agentis captures customer information such as SIC codes, geographic area, building type, and more.
The system collects customer rate codes and other critical billing information.
Customer Data
The Agentis platform uses machine learning techniques to clean, segment, and analyze customer meter data. The back-end analytics rely on proprietary algorithms. When dealing with real-world meter data, dirty data is the norm rather than the exception. Agentis has developed proprietary algorithms to ingest, organize, and sort meter data.
Segmentation & Analysis
Once meter data is ingested by the data analytics engine it enters the core software program. This program is used by the utility administrator to control your branding, security permissions, and other administrative functionality.
Administration & Branding
Agentis' Engagement Software grants staff access to new customer insights, giving them the ability to have a greater understanding about their customers before speaking with them on the phone, having in-person meetings, or conducting energy audits.
An analytic deep dive into segment-based comparisons of energy trends. Empowers utilities with energy data insights to engage with C&I customers better than ever.
Connects business customers with utility-vetted trade contractors to perform energy efficiency assessments and installations.
Enablement Modules
End Users
The Agentis Customer Engagement Portal contains a utility facing portion that provides both back-end administration capabilities, as well as powerful reporting, behavior tracking, and client engagement tools. Your staff can easily log in as a client to view their unique usage data and trends. This is especially valuable for customer support or call center staff as it allows them to quickly and easily see customer specific and multi-location account information.
Delivering the highest value leads to your key account managers. Efficiency ID segments business customers and compares usage among similar businesses based on type, location, size, and other proprietary sorting algorithms. The tool identifies accounts with unusually high energy spend and sends detailed usage breakdowns to your staff. Utility staff generate client specific reports at the touch of a button, arming them for impactful client conversations.
The Contractor Connect marketplace allows utility staff to track interest in specific programs, as well as key metrics like the completion rate, average time, and more. Utility professionals can also track the reviews for individual trade allies, allowing them to better vet and refine their pool of trusted partners.
We understand that every utility has a unique regulatory environment, consumer demands, and corporate strategy, and we know how critical it is to have tools configured to fit those unique challenges. Agentis products are designed for "Engagement" which means they can drive a wide variety of results including energy efficiency, customer satisfaction, and non-energy revenue.
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