The Agentis customer engagement platform is a modular software package that can be configured to fit the exact needs of each unique utility. For example, some utilities may take advantage of Agentis's award-winning BER tool to engage their SMB segment, while other may deploy only digital engagement tools like the customer portal. No matter what modules you select for customer engagement, you will gain access to the Agentis data analytics engine and the supporting administrative software.
Our team applies extensive voice-of-customer research to complex energy data, creating compelling, user-focused products that business customers love.
Agentis ingests customer meter data for electric and/or gas. The platform can use any combination of AMI, AMR, and monthly meter data.
Agentis captures customer information such as SIC codes, geographic area, building type, and more.
The system collects customer rate codes and other critical billing information.
Customer Data
The Agentis platform uses machine learning techniques to clean, segment, and analyze customer meter data. The back-end analytics rely on proprietary algorithms. When dealing with real-world meter data, dirty data is the norm rather than the exception. Agentis has developed proprietary algorithms to ingest, organize, and sort meter data.
Segmentation & Analysis
Once meter data is ingested by the data analytics engine it enters the core software program. This program is used by the utility administrator to control your branding, security permissions, and other administrative functionality.
Administration & Branding
The Customer Engagement portal delivers clear insights around billing, usage, and sponsored utility programs via a user-friendly web portal that translates complex energy data into meaningful suggestions.
Business energy reports elevate customer engagement by delivering personalized, targeted, and easy to understand energy suggestions directly to your customer's mailbox.
Utilities rely on the Agentis Contractor Connect module to connect their trade allies with business customers in need of work. The smart marketplace suggests capital improvement projects to business customers and facilities appoint booking, allowing the utility to better serve their partners and customers while driving efficiency and non-energy revenue.
Engagement Channels
End Users
Voice-of-customer research is at the core of the Agentis Platform. Hundreds of customer surveys and conversations have contributed to enriching the experience for utility partners and their business end-users. VOC research permeates throughout the Platform and has been a main driver for customer satisfaction scores of 94%.
Customers always want to know “Why is my bill up?” BERs answer that question and more! In fact, Agentis-treated business customers. The Agentis Recommendation Engine ensures that each customer receives BER content and solutions that best fit their business, increasing the likelihood for that customer to take a prescribed energy efficiency action
Small business customers are big multi-taskers—and they need scheduling to work on their terms. Being able to access a simple self-service interface 24/7 is preferred over calling utility customer service during operating hours. That’s why Agentis has created an effortless user interface that allows SMB customers to schedule installation times that work within their timelines.
We understand that every utility has a unique regulatory environment, consumer demands, and corporate strategy, and we know how critical it is to have tools configured to fit those unique challenges. Agentis products are designed for "Engagement" which means they can drive a wide variety of results including energy efficiency, customer satisfaction, and cost-of-service reduction.
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