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Customer Success Manager

Agentis is a Chicago-based data analytics and SaaS platform provider that empowers energy providers and their business customers to optimize energy consumption. Our SaaS customer engagement platform has been deployed to over 1.5 million businesses nationwide and growing. We combine our strengths of data visualization, data science, and software development to create compelling and powerful customer experience. At the intersection of Clean Tech and Information Technology, Agentis has an exciting and compelling mission with a very passionate and talented team leading the charge.

Interested in making a positive impact and creating great technology? We’re looking for a Customer Success Manager, inspired and motivated every day, to deliver excellent customer success to our client base. The Customer Success Manager will work closely with our utility clients to drive continuous improvement of the product, find new opportunities for growth, and manage the overall relationship.

As the main point of contact for our clients, we uphold high expectations for our level of service. Our Customer Success Managers will be responsible for leading regularly scheduled bi-weekly meetings with the customer, organizing and tracking feedback lists from our end users, and providing customer-specific statistics on usage. The Customer Success Manager will also assist with our growing marketing and site usage within the customer footprint.

  • Identify issues, complete descriptive tickets in JIRA, and work with the Engineering team to ensure they are understood and completed
  • Configure our solution based on client needs and wants, and continually improve our platform through process and software automation
  • Take charge of project-managing pilot programs and on-boarding
  • Be able to troubleshoot the platform and identify root cause of issues
  • Understand our technical integration processes and assist customers with questions or issues throughout the integration process
  • Create client reporting on a weekly, monthly, quarterly, or ad hoc basis

Required Skills

  • A Bachelor’s degree with experience in management consulting or strategic account management, preferably with a software/technology company
  • Strong project manager with experience in a fast-paced, tech environment requiring adaptability and high-quality performance
  • Comfortable working directly with clients and expanding client relationships
  • Strong quantitative and analytical skills with an understanding of web analytics, optimization, and reporting tools
  • Comfortable working directly with clients and expanding client relationships
  • Master of multitasking
  • Creative and willing to push the envelope
  • Experience with energy efficiency and program implementation is highly desired
  • Experience in behavior-based economics and/or marketing highly desired

Agentis is an equal opportunity employer. Agentis Energy offers a competitive salary, benefits and bonus structure based on experience and performance. We value teamwork, innovation and productivity and foster an exciting and committed work environment that will help you become successful and grow in your position. EEO Employer. No recruiters or phone calls, please. Agentis Energy does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Agentis Energy’s property, and Agentis Energy will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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