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Customer Success Manager

About Us

Enabling the shift to a low carbon and customer-centric future by empowering businesses and their energy providers

Agentis leverages billions of data points from over 2.5M businesses in North America to change the way businesses work with their utility. We believe this data will unlock new ways to reduce carbon emissions, accelerate the adoption of new technologies like solar and battery storage, and permanently change the relationship between businesses and the utilities that serve them.

Interested in making a positive impact and creating great technology? We’re looking for a Customer Success Manager, inspired and motivated every day, to deliver excellent customer service to our client base. The Customer Success Manager will work closely with our utility clients to drive continuous improvement of the product, find new opportunities for growth, and manage the overall relationship.

 

As the main point of contact for our clients, we uphold high expectations for our level of service. Our Customer Success Managers will be responsible for leading regularly scheduled bi-weekly meetings with the customer, organizing and tracking feedback lists from our end users, and providing customer-specific statistics on usage. The Customer Success Manager will also assist with our growing marketing and site usage within the customer footprint.

Our Customer Success Manager will:

  • Identify issues, complete descriptive tickets in JIRA, and work with the Engineering team to ensure they are understood and completed
  • Configure our solution based on client needs and wants, and continually improve our platform through process and software automation
  • Take charge of project-managing pilot programs and on-boarding
  • Be able to troubleshoot the platform and identify root cause of issues
  • Understand our technical integration processes and assist customers with questions or issues throughout the integration process
  • Create client reporting on a weekly, monthly, quarterly, or ad hoc basis
  • You may also be responsible for control responsibilities as listed in infosec policy
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EXPERIENCE

  • A Bachelor’s degree with experience in management consulting or strategic account management, preferably with a software/technology company
  • Strong project manager with experience in a fast-paced, tech environment requiring adaptability and high-quality performance
  • Comfortable working directly with clients and expanding client relationships
  • Strong quantitative and analytical skills with an understanding of web analytics, optimization, and reporting tools
  • Comfortable working directly with clients and expanding client relationships
  • Master of multitasking
  • Creative and willing to push the envelope
  • Experience with energy efficiency and program implementation is highly desired
  • Experience in behavior-based economics and/or marketing highly desired

COMPENSATION

  • We offer a competitive salary, benefits, and bonus structure based on experience and performance.
  • We will set you up with a workstation of your choice and whatever software you need for development.
  • We value teamwork, innovation, and productivity and foster an exciting and committed work environment that will help you become successful and grow in your position.

Apply Now