BER's proactively answer customer questions reducing strain on your call centers and improving satisfaction scores.
Direct mail is still the most effective way to reach underserved segments like small and mid-sized accounts. Connect directly with your hard to reach customers.
Advertise incentives, opportunities, and any other utility messaging directly to the business with multiple messaging sections on every BER.
Let Agentis mail you a BER. Business energy reports elevate the customer engagement by delivering personalized, targeted, and easy to understand energy suggestions directly to your customer's mailbox.
Customers deserve to know why their bill changes from month to month. BERs answer questions before they're asked. In fact, Agentis-treated business customers claim to make 34% fewer calls to their utility. Recipients' of Agentis BERs have significantly higher J.D. Power scores.
How do you engage small business accounts? Utilities must embrace a multiple channel approach to connect with hard to reach and underserved segments. BER's provide a unique advantage since direct mail is the single most impactful channel for SMBs. Engage your underserved markets and generate proven results.
BERs ensures that utilities maximize interactions with their hard to reach business customers. Increase program uplift, and promote capital improvement plans by ensuring your customers are aware of every opportunity that they qualify for. Send your customers actionable CTA’s and track engagement and program participation . Agentis experts help you craft trackable CTA's like promo codes to directly measure program interest.
58% of study respondents reported sharing the BER with others in their organization.
89% Of study respondents reported knowing about utility programs after reading a BER
38% report using at least one of the EE tips contained in the BER.
55% of the study respondents were “more satisfied” with their utility after receiving the BER.
When paired with Agentis' Energy Engagement Software, customers can easily tailor the BER content important to them and the way they do business. Choose from different chart views or other content more relevant to enrich the mail experience.
We understand that every utility has a unique regulatory environment, consumer demands, and corporate strategy, and we know how critical it is to have tools configured to fit those unique challenges. Agentis products are designed for "Engagement" which means they can drive a wide variety of results including energy efficiency, customer satisfaction, and non-energy revenue.