<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2412051415722253&amp;ev=PageView&amp;noscript=1">

Explore Agentis Technology Products

Drag Sliders Use Arrows Switch view
img3

Enhanced Advisor PortalStaff Enablement Tools For Utilities

img4

Outbound Customer CommunicationsTarget Your Small Business Accounts

img6

Contractor ConnectTurn Engagement Into Action

Agentis Technology Products

Engaging Your Business Customers


Customer Engagement Portal

Insights and Analysis, Not Charts and Graphs

Agentis provides the industry-leading digital experience for non-residential energy consumers. The Customer Engagement Portal delivers intuitive, user-focused, tools that transform AMI data into valuable energy insights.

Learn More
Give your business customers access to analysis, insights, and suggestions derived from disaggregated smart meter data, account-specific trends, and our own proprietary data science. Agentis technology provides your business accounts with clear, actionable information about their energy usage. The Customer Engagement Portal includes data visualizations for usage, demand, load duration, and more. However, Agentis does much more than just display charts and graphs. In fact, our design-thinking methodology guarantees more user log-ins, longer time-on-site, and deeper overall engagement.

Enhanced Advisor Portal

Staff Enablement Tools For Call Center and Field Account Managers

Agentis technology helps call center reps resolve issues quickly and completely, lowering the average time-on-call, and reducing the need to deploy engineers for site visits. Agentis also helps your key account manager conduct more efficient site visits.

Learn More
Every interaction your staff has with a business account is an opportunity to develop deeper relationships and influence the customer journey. The Enhanced Advisor Portal arms call center reps with responsive, easy-to-use technology that pinpoints historic energy usage trends, anomalies, and actions that can save your customers money. The Enhanced Advisor Portal also enables key account managers to create personalized, branded, and powerful reports in seconds

Outbound Customer Communications

Target Your Hard-To-Reach Segments

Agentis outbound communication technology allows utilities to reach small and mid-sized business accounts with relevant, persuasive, energy content in a cost-effective and scalable way.

Learn More
Small business accounts have been underserved for far too long. Unfortunately, many utilities lack a consistent, effective way to engage these customers. Agentis outbound customer communications deliver personalized energy reports that highlight trends, comparisons to self and peers, and the factors (such as outside temp, or usage) that impact a bill from period to period.

Contractor Connect

Turn Engagement Into Action

Engagement is only one step in the customer journey. You need to activate your business customers by making it easy for interested parties to find contractors, schedule dates, and complete projects.

Learn More
The utility should be a hub of energy information, products and services. Contractor Connects makes it easier for your business customers to complete projects like lighting upgrades or on-site energy audits. The user-friendly job scheduling system helps customers find, book, and manage projects with your industry trade allies.

Customer Engagement Portal

Digital Engagement for Business Customers


Energy Analytics

Interactive Visualizations For Usage, Demand, Load Duration, and More
Utilities rely on the Agentis engagement portal to build better relationships with their business customers. Highlight critical information about billing, usage, and utility programs.The customer engagement portal includes demand heat mapping, easy-to-use comparisons for usage, cost, and demand, rate and shift analysis, and valuable energy tracking technologies.
Learn More

Personalized Energy Efficiency Suggestions

Show Your Customers How To Save Money
Businesses want to know which programs make sense for them and which programs or incentives their peers are taking advantage of. The Agentis Platform's powerful solution engine takes into account energy usage profiles, business type, peer participation, size, and our own proprietary data to ensure customers are getting the best recommendations for their business.
Agentis Solution Tiles display personalized suggestions for dozens of categories including lighting, food preparation, office equipment, and more. These categories are based on each individual account's unique disaggregated load, business type, and facility profile. Each solution contains an estimate of potential savings, payback period, and the amount of effort necessary to complete it, allowing you to promote no-cost/low-cost behaviors as well as capital improvement projects.

Analysis and Insights

Simple, Actionable Information and Comparisons
Your business customers want to know how they compare to their peers, how their costs have changed over time, and how they can better manage their energy usage and spend. The Customer Engagement Portal was designed based on feedback from hundreds of voice-of-customer surveys, interviews, focus groups, and academic studies. Agentis has taken these findings and transformed our user interface to reflect the features real users want, not the other way around. Agentis insights and analysis are proven to deliver the most relevant information in a clear, efficient manner.

Enhanced Advisor Portal

Helping Your Call Center and Field Staff Reimagine The Customer Journey


Call Center Support Tools

Identify, Understand, and Resolve Customer Issues
Powerful data analytics empower utility teams with the know-how to better target customer needs and build strong relationships. Agentis’ Enhanced Advisor Portal helps utility personnel open conversations in new ways and deliver solutions that exceed customer expectations. The Enhanced Advisor Portal provides a single source of client information, usage history, and site-specific recommendations for use by your call center personal CSR's rely on Agentis technology to better understand past demand, usage, and billing trends for customer accounts. The system also packages facility information, notes, and photos in an easy-to-use portal for fast access to critical information.

Report Builder

Create Personalized, Branded, and Meaningful Reports in Seconds
The Report Builder feature enables utility staff to quickly create personalized energy reports that are branded, consistent, and effective. The tool can be used by either CSRs or field engineers to streamline the client communication process. Report Builder allows users to manipulate, save, and store Agentis energy data visualizations, upload photos of facility equipment, and add comprehensive notes. Report Builder replaces several manual processes with a single tool, saving your staff time and effort.

Field Rep Mobile App

Better On-Site Energy Audits
The Field Rep Mobile Application reduces the time and effort it takes for key account managers and field engineers to complete client site visits. Agentis has worked with real utility personal to create a comprehensive, efficient, equipment and facility survey that automatically links to a customer's account profile. Notes, information, and photos can be uploaded directly to the client record with the touch of a button from a mobile phone or tablet.

Outbound Customer Communications

Target Your Hard-to-Reach Small Business Customers


Mailed Business Energy Reports

Energy Insights and Analysis Delivered to Your Customers
Direct mail is still the most effective way to reach underserved segments like small and mid-sized accounts. Connect directly with your hard to reach customers. BER's allow the utility to advertise incentives, opportunities, and any other utility messaging directly to the business with multiple messaging sections on every BER. BER's also proactively answer customer questions reducing strain on your call centers and improving satisfaction scores.

Emailed Business Energy Reports

Meaningful Digital Interactions
BERs ensures that utilities maximize interactions with their hard to reach business customers. Increase program uplift and promote capital improvement projects by ensuring your customers are aware of every opportunity that they qualify for. Send your customers actionable CTA’s and track engagement and program participation.

Outbound Alerts and SMS

Proactive Energy Engagement
Small business owners don’t have a lot of time to devote to energy efficiency projects, so they want to hear about simple, easy actions they can take to see energy cost savings (e.g. adjusting thermostat settings for a holiday weekend), or baisc warning that their bill is trending high for a given period of time.

Contractor Connect

A Smart Services Marketplace And Job Board


A Smart Scheduling Wizard for Customers

Turning Engagement Into Action
Contractor Connect acts as a "smart marketplace" bringing together local trade allies with businesses interested in capital improvement projects, increasing satisfaction and establishing your position as an energy leader. Deliver simple, effective, self-service and appointment settin to connect your business customers with utility vetted trade allies.

A Valuable Job Posting Board For Trade Allies

Creating A Hub Of Opportunities
Contractor Connect is configured for either an open or closed network. Once the software filters jobs that fit the contractor’s capabilities, the contractor can choose to confirm or deny them. The Utility may choose to charge a referral fee for each completed job. Increasing the volume of new projects helps everyone involved. Additionally, Contractor Connect can provide new revenue opportunities. The utility can opt to collect a percentage of the contract value as a referral fee.

Analytics, Tracking, and Reporting For Utility Staff

Smart Metrics For Monitoring Your Energy Ecosystem
Contractor Connect provides your staff with valuable data that highlights problem jobs or contractors or and identifies potential opportunities. Easily track contractor reviews, program cancelation/close rates, and project volume over time. Contractor Connect gives you deep insights and analytics on jobs requested, completed, satisfaction, and more. Empowering utility staff to better understand and better manage programs.

Tailored Solutions For Every Utility

Five Benefits of Engaging Business Customers


Do More With AMI Data

Smarter Customer Interactions

Public Utility Commissions are more likely to approve Smart Grid investments if you can demonstrate how your end-users, the individual businesses in your service territory will benefit from the data.

Give your business customers access to analysis, insights, and suggestions derived from smart meter data. Agentis technology provides your business accounts with tangible benefits from AMI investments. As energy providers contemplate strategic decisions around Smart Grid deployments they will need to better identify ways to translate data into value. Smarter customer engagement has a direct and measurable impact on the way business accounts view their utility relationship.

Improve Satisfaction Scores

Meaningful Digital Interactions

Customer expectations are fluid from one industry to another. The leaders in CX deliver better options, more choices, and greater digital services. As a result, your customers see the utility as "lacking" compared to their vendors critical to their business such as banking, logistics, telecoms, and more.

Providing your customers with a modern, intuitive, and informative digital experience will position you as a trusted energy advisor, not just another cost center. Agentis' award-winning user experience takes the utility relationship to the next step, delivering energy insights and analysis in an intuitive, layman-friendly way. By connecting your business customers with advanced analytics, useful visualizations, and relevant suggestions, you demonstrate a commitment to the success of the accounts you serve.

Behavioral Savings and Program Uplift

Cost-Effective Energy Efficiency

As the returns on lighting programs continue to diminish, utilities need to find cost-effective replacements to bolster their DSM portfolios.

By better engaging your commercial accounts, utilities can deliver cost-effective energy efficiency savings through behavioral change and program uplift. Agentis is the only company in the non-residential space to deliver third-party verified behavioral savings. Agentis technology also actively promotes relevant utility programs and incentives to interested customers, driving greater participation and expanding the impact of your DSM portfolio.

Reduced Cost-of-Service

Staff Enablement and Customer Self-Service

As load growth continues to flatten investor-owned energy providers will have to find innovative ways to deliver higher earnings-per-share. Municipalities and power aggregators already face a constant struggle with creeping service costs that eat into the bottom line.

Field staff and key account managers at North American power companies have been slower than other industries at adopting innovative mobile technology and analytics that can streamline their work. On the consumer side, few utilities offer robust self-service options when a business customer has questions about their usage, rates, or bill. This drive up the volume of costly calls to the support center. Agentis technology improves the efficiency of your field and key account staff, and redirects consumers to digital self-service options, while also providing proactive billing and rate explanations.

Tailored Solutions For Every Utility

Five Benefits of Engaging Business Customers


Do More With AMI Data

Smarter Customer Interactions

Public Utility Commissions are more likely to approve Smart Grid investments if you can demonstrate how your end-users, the individual businesses in your service territory will benefit from the data.

Give your business customers access to analysis, insights, and suggestions derived from smart meter data. Agentis technology provides your business accounts with tangible benefits from AMI investments. As energy providers contemplate strategic decisions around Smart Grid deployments they will need to better identify ways to translate data into value. Smarter customer engagement has a direct and measurable impact on the way business accounts view their utility relationship.

Improve Satisfaction Scores

Meaningful Digital Interactions

Customer expectations are fluid from one industry to another. The leaders in CX deliver better options, more choices, and greater digital services. As a result, your customers see the utility as "lacking" compared to their vendors critical to their business such as banking, logistics, telecoms, and more.

Providing your customers with a modern, intuitive, and informative digital experience will position you as a trusted energy advisor, not just another cost center. Agentis' award-winning user experience takes the utility relationship to the next step, delivering energy insights and analysis in an intuitive, layman-friendly way. By connecting your business customers with advanced analytics, useful visualizations, and relevant suggestions, you demonstrate a commitment to the success of the accounts you serve.

Behavioral Savings and Program Uplift

Cost-Effective Energy Efficiency

As the returns on lighting programs continue to diminish, utilities need to find cost-effective replacements to bolster their DSM portfolios.

By better engaging your commercial accounts, utilities can deliver cost-effective energy efficiency savings through behavioral change and program uplift. Agentis is the only company in the non-residential space to deliver third-party verified behavioral savings. Agentis technology also actively promotes relevant utility programs and incentives to interested customers, driving greater participation and expanding the impact of your DSM portfolio.

Reduced Cost-of-Service

Staff Enablement and Customer Self-Service

As load growth continues to flatten investor-owned energy providers will have to find innovative ways to deliver higher earnings-per-share. Municipalities and power aggregators already face a constant struggle with creeping service costs that eat into the bottom line.

Field staff and key account managers at North American power companies have been slower than other industries at adopting innovative mobile technology and analytics that can streamline their work. On the consumer side, few utilities offer robust self-service options when a business customer has questions about their usage, rates, or bill. This drive up the volume of costly calls to the support center. Agentis technology improves the efficiency of your field and key account staff, and redirects consumers to digital self-service options, while also providing proactive billing and rate explanations.

Tailored Solutions For Every Utility

Five Benefits of Engaging Business Customers


Do More With AMI Data

Smarter Customer Interactions

Public Utility Commissions are more likely to approve Smart Grid investments if you can demonstrate how your end-users, the individual businesses in your service territory will benefit from the data.

Give your business customers access to analysis, insights, and suggestions derived from smart meter data. Agentis technology provides your business accounts with tangible benefits from AMI investments. As energy providers contemplate strategic decisions around Smart Grid deployments they will need to better identify ways to translate data into value. Smarter customer engagement has a direct and measurable impact on the way business accounts view their utility relationship.

Improve Satisfaction Scores

Meaningful Digital Interactions

Customer expectations are fluid from one industry to another. The leaders in CX deliver better options, more choices, and greater digital services. As a result, your customers see the utility as "lacking" compared to their vendors critical to their business such as banking, logistics, telecoms, and more.

Providing your customers with a modern, intuitive, and informative digital experience will position you as a trusted energy advisor, not just another cost center. Agentis' award-winning user experience takes the utility relationship to the next step, delivering energy insights and analysis in an intuitive, layman-friendly way. By connecting your business customers with advanced analytics, useful visualizations, and relevant suggestions, you demonstrate a commitment to the success of the accounts you serve.

Behavioral Savings and Program Uplift

Cost-Effective Energy Efficiency

As the returns on lighting programs continue to diminish, utilities need to find cost-effective replacements to bolster their DSM portfolios.

By better engaging your commercial accounts, utilities can deliver cost-effective energy efficiency savings through behavioral change and program uplift. Agentis is the only company in the non-residential space to deliver third-party verified behavioral savings. Agentis technology also actively promotes relevant utility programs and incentives to interested customers, driving greater participation and expanding the impact of your DSM portfolio.

Reduced Cost-of-Service

Staff Enablement and Customer Self-Service

As load growth continues to flatten investor-owned energy providers will have to find innovative ways to deliver higher earnings-per-share. Municipalities and power aggregators already face a constant struggle with creeping service costs that eat into the bottom line.

Field staff and key account managers at North American power companies have been slower than other industries at adopting innovative mobile technology and analytics that can streamline their work. On the consumer side, few utilities offer robust self-service options when a business customer has questions about their usage, rates, or bill. This drive up the volume of costly calls to the support center. Agentis technology improves the efficiency of your field and key account staff, and redirects consumers to digital self-service options, while also providing proactive billing and rate explanations.