Engaging Your Business Customers
Customer Engagement Portal
Insights and Analysis, Not Charts and Graphs
Agentis provides the industry-leading digital experience for non-residential energy consumers. The Customer Engagement Portal delivers intuitive, user-focused, tools that transform AMI data into valuable energy insights.
Give your business customers access to analysis, insights, and suggestions derived from disaggregated
smart meter data, account-specific trends, and our own proprietary data science. Agentis technology provides your business accounts with clear,
actionable information about their energy usage. The Customer Engagement Portal includes data visualizations for usage, demand, load duration, and more.
However, Agentis does much more than just display charts and graphs. In fact, our design-thinking methodology guarantees more user log-ins, longer time-on-site, and deeper overall engagement.
Enhanced Advisor Portal
Staff Enablement Tools For Call Center and Field Account Managers
Agentis technology helps call center reps resolve issues quickly and completely, lowering the average time-on-call, and reducing the need to deploy engineers for site visits. Agentis also helps your key account manager conduct more efficient site visits.
Every interaction your staff has with a business account is an opportunity to develop deeper relationships and influence the customer journey.
The Enhanced Advisor Portal arms call center reps with responsive, easy-to-use technology that pinpoints historic energy usage trends, anomalies,
and actions that can save your customers money. The Enhanced Advisor Portal also enables key account managers to create personalized, branded, and powerful reports in seconds
Outbound Customer Communications
Target Your Hard-To-Reach Segments
Agentis outbound communication technology allows utilities to reach small and mid-sized business accounts with relevant, persuasive, energy content in a cost-effective and scalable way.
Small business accounts have been underserved for far too long. Unfortunately, many utilities lack a consistent,
effective way to engage these customers. Agentis outbound customer communications deliver personalized energy reports that highlight trends, comparisons to self and peers,
and the factors (such as outside temp, or usage) that impact a bill from period to period.
Turn Engagement Into Action
Engagement is only one step in the customer journey. You need to activate your business customers by making it easy for interested parties to find contractors, schedule dates, and complete projects.
The utility should be a hub of energy information, products and services. Contractor Connects makes it easier for your business customers to complete projects like
lighting upgrades or on-site energy audits. The user-friendly job scheduling system helps customers find, book, and manage projects with your industry trade allies.