Data Hero Blog

 

Why It Matters:

A non-profit community center in the MidWest used the Agentis Customer Engagement Portal to identify three no-cost changes that ended up saving them $40,000 a year on their electric bill.

  • A key account manager was able to quickly identifying savings opportunties
  • Data visualizations helped that manager communicate the value to the end user in a way they could easily understand
  • Both the customer and the utility benefit from better access to energy data

 

Pinpoint Energy Saving Opportunties With Data 

 

After struggling to understand consecutive months of high electricity bills, the facility engineer for a large indoor sports facility and community center went to their local utilities website for help. There they discovered a white-labeled version of the Agentis Customer Engagement Portal. The facility engineer compared their recent energy usage against the previous years’ data on the Agentis “Energy Data” dashboard and decided to schedule an on-site energy audit with a utility engineer to see if they could help identify ways to save.

The facility engineer and utility account manager conducted a walk-through of the facility to note the equipment and then used the Agentis Customer Engagement Portal to manipulate energy data and model different possibilities. Eventually, the utility account manager was able to make three simple recommendations that yielded ~$40K in annual energy savings at no capital cost to the customer.

 

Snip20191028_4

 

THE CUSTOMER

 

As a community non-profit, the facility had a tight budget and a mandate to maximize every dollar spent. Finding no-cost options to save money was a priority from the start.

The community center is a ~135,000-square-foot sports and recreation facility located in the upper Midwest that hosts year round indoor sports leagues and events and contains classrooms and offices. The facility includes three hardwood courts, three artificial turf fields, four pitching cages, a public computer lab, offices, and a concession stand. The building has an average daily use of ~5,700 kWh and ~$400 of average daily spend. Its most expensive time is 9am—12pm on Sundays. The courts have ~125 LED fixtures with dimming capability, and there are two large air handling units with 60hp fans and variable speed controls.

 

THE RECOMMENDATIONS

 

The utility account manager leveraged Agentis data visualization tools to help pinpoint and communicate savings.

Snip20191028_5

To highlight potential sources of excess energy use at the community center, the utility account manager reviewed the center’s energy data. Utilizing the charts and visuals in the Agentis platform, she noticed a substantial drop in energy usage on a few days in particular. Upon visiting the community center and meeting with the building management, it became clear that the drop was due to an air handler brought offline for maintenance.

Upon further investigation, the two building air handlers were found to be oversized, so running only one at a time was more than sufficient to heat and cool the building. Furthermore, the account manager recommended changing the setback temperature to a more energy efficient level and dimming bay lights that were unnecessarily bright.

 

KEY LEARNINGS

 

There are potentially thousands of businesses in your service territory that are using more energy than necessary. How will you help them save? 

 

  1. Digital energy platforms help customers spot trends and take action when their bill is higher than it should be.
  2. Utility staff can use energy analytics to better identify problems and better communicate solutions.
  3. Business customers want access to insights around their energy usage, as well as personalized suggestions for energy products and services relevant to their business.

 

Staff CTA-1