80% of business customers want to receive personalized energy tips and promotions from their utility, but only 35% report getting those today.
The average JD Power score for business customers is 31% lower than the average for residential, yet utilities spend less on customer experience initiatives for business accounts on average.
A typical business account has more rate options, more complex usage, and more difficult questions for your call center and field teams, but few utilities have tools that enable their business support staff.
Data doesn't matter if you can't translate it into something the customer actually cares about. Businesses want clear, actionable savings tips, rate plan suggestions and comparisons, and easy to complete next steps.
The current energy relationship is too one-sided. Your customers want to better understand renewable options, they want to visualize energy trends, and they want to know about new technologies, services, and products that could benefit them.
Energy Providers are critical to the operations of every business they serve. The utility needs to understand the importance of that dynamic and work to remove friction from every interaction, whether on the phone or in person.
Energy Tools Your Customers Actually Use
What's the point of an energy portal if nobody logs in?
We've invested in powerful data visualizations, flexible reporting capabilities, and innovative communication techniques, but the single most important aspect of every tool we create is getting the customer to actually use it
That's why Agentis takes a different approach to engagement. We're focused on creating useful solutions that guarantee more customer logins, more returning visitors, more active accounts, and a better overall experience.
Each of our utility partners has a unique regulatory environment, goals, and key performance indicators. Agentis provides modular technology solutions that are configured to best fit your needs. Let's find the solution that's right for you.
Agentis Technology Suite
