80% of business customers wish to receive personalized energy tips and promotions from their utility, but only 35% of customers report receiving these services.
On average, utilities spend less on customer experience initiatives for business accounts. However, the average JD power score for business customers is 31% lower than the average for residential customers.
Few utilities have the capability and tools to enable their business support staff. However, a typical business account will have more complex usage, more rate options, and more complicated questions for call centers and field teams.
Data doesn't matter if you can't translate it into something the customer actually cares about. Businesses want clear, actionable savings tips, rate plan suggestions and comparisons, and easy-to-complete next steps.
Utilities provide a number of options for managing energy costs. By connecting meter data to offerings like time-varying rates, DSM programs, DER options, and more, utilities can remove friction from the customer experience.
Energy providers need to deliver an informative, easy-to-use, and actionable energy experience across every channel. By connecting customer data to energy insights, utility staff such as Key Account Managers or Call Center Reps can provide a consistent and high-quality energy experience.
Technology will transform the customer journey
By leveraging AMI data, energy providers can better inform and better influence customer interactions, reshaping the customer journey and positioning themselves as trusted advisors to the businesses they serve. To do this, utilities need solutions for every class of business customer. They need to provide insights and analysis, not just charts and graphs, and they need to embrace technology that makes their own staff smarter and more effective.
Energy Tools Your Customers Actually Use
What's the point of an energy portal if nobody logs in?
We've invested in powerful data visualizations, flexible reporting capabilities, and innovative communication techniques, but the single most important aspect of every tool we create is getting the customer to actually use it
That's why Agentis takes a different approach to engagement. We're focused on creating useful solutions that guarantee more customer logins, more returning visitors, more active accounts, and a better overall experience.
Agentis provides digital energy analytics and management tools to non-residential consumers. Agentis technology drives energy efficiency savings, improved customer satisfaction, and reduced operational costs.Agentis Technology Suite
Rick Tonielli, Senior Energy Efficiency Program Manager at an Agentis utility partner, explains the benefits of The Agentis Platform to "increase our level of service and customer satisfaction."
Transform the digital energy experience for your non-residential customers. Agentis drives customer actions by connecting energy data to relevant programs, products, and behaviors.