80% of business customers wish to receive personalized energy tips and promotions from their utility, but only 35% of customers report receiving these services.
On average, utilities spend less on customer experience initiatives for business accounts. However, the average JD power score for business customers is 31% lower than the average for residential customers.
Few utilities have the capability and tools to enable their business support staff. But a typical business account will have more complex usage, more rate options, and more complicated questions for call centers and field teams, requiring a more urgent need for a supported business staff.
Data doesn't matter if you can't translate it into something the customer actually cares about. Businesses want clear, actionable savings tips, rate plan suggestions and comparisons, and easy-to-complete next steps.
The current energy relationship is too one-sided. Your customers want to better understand renewable options, they want to visualize energy trends, and they want to know about new technologies, services, and products that could benefit them.
Energy Providers are critical to the operations of every business they serve. The utility needs to understand the importance of that dynamic and work to remove friction from every interaction, whether on the phone or in person.
Technology will transform the customer journey
By leveraging AMI data, energy providers can better inform and better influence customer interactions, reshaping the customer journey and positioning themselves as trusted advisors to the businesses they serve. To do this, utilities need solutions for every class of business customer. They need to provide insights and analysis, not just charts and graphs, and they need to embrace technology that makes their own staff smarter and more effective.
Energy Tools Your Customers Actually Use
What's the point of an energy portal if nobody logs in?
We've invested in powerful data visualizations, flexible reporting capabilities, and innovative communication techniques, but the single most important aspect of every tool we create is getting the customer to actually use it
That's why Agentis takes a different approach to engagement. We're focused on creating useful solutions that guarantee more customer logins, more returning visitors, more active accounts, and a better overall experience.
Each of our utility partners has a unique regulatory environment, goals, and key performance indicators. Agentis provides modular technology solutions that are configured to best fit your needs. Let's find the solution that's right for you.Agentis Technology Suite
Rick Tonielli, Senior Energy Efficiency Program Manager at an Agentis utility partner, explains the benefits of The Agentis Platform to "increase our level of service and customer satisfaction."
Ready to engage your business customers? Agentis delivers a powerful technology platform that was custom designed for business customers. We understand the unique challenges energy providers face when dealing with highly segmented non-residential customers, and we are here to help you better engage them.